Adam Spearing
Customer experience voice
5 stories · newest first · 4 in 2026 · 3 in the last 90 days
ServiceNow On Why U.K. AI Maturity Lags Soaring Spend
ServiceNow’s Adam Spearing explains why U.K. AI investment is rising faster than maturity, and how leaders can govern AI safely at scale.
Nicole Willing · 2 min read · 25 Aug 2026
Why Workforce Experience Is Now a Data Protection Issue For Enterprises
AI tools are turning workforce experience into a data protection issue as employees use personal accounts, exposing sensitive customer data.
Nicole Willing · 10 min read · 19 Aug 2026
Concentric AI Wants to Help Enterprises Find and Secure Sensitive Data Hiding in Documents
Concentric AI’s new vision model helps enterprises find sensitive documents in images and scans as AI agents increase data security risks.
Nicole Willing · 3 min read · 18 Aug 2026
EU AI Act: Why The 2026 Reckoning for CX Is Global
It is February 2026. The year of experimentation is over, and the year of enforcement has begun. For the last two years, Customer Experience (CX) leaders hav...
Rob Wilkinson · 7 min read · 5 Feb 2026
AI Agents For Customer Support: Trends, Predictions & Providers
AI agents have become a topical focus during CX discussions. Now, with their popularity soaring across industries, one might wonder what's next for agentic A...
Francesca Roche · 8 min read · 10 Nov 2025