Pegasystems has announced the general availability of new AI and automation capabilities on the latest version of its Pega Infinity portfolio, "Pega Infinity ’23".
By introducing AI and automation features, Pega believes it can help businesses become autonomous enterprises and increase their efficiency and effectiveness.
Pega Infinity ’23 includes AI, low-code, and autonomy across its products, such as Pega Platform, Pega Customer Decision Hub, Pega Customer Service, Pega Sales Automation, and Pega GenAI.
Kerim Akgonul, Chief Product Officer at Pega, commented on the latest releases: "With all of the excitement around the potential of generative AI, businesses need to understand what aspects of the technology can be practically applied to help achieve their goals more efficiently and effectively.
Pega Infinity ’23 is doing just that – bringing together the latest AI and automation technology so that organizations can reach a level of self-optimization that results in better experiences for employees and customers today, with the agility to further scale and evolve as business needs change in the future.
Pega GenAI has 20 new capabilities that use generative AI to improve low-code, customer engagement, customer service, sales, and back-office operations.
As a result, the vendor claims that Pega Infinity ’23 products are faster, easier, and more powerful. Meanwhile, they also offer controls, governance, and auditing features.
To improve productivity, Pega Infinity ’23 includes Constellation UX, which provides case management solutions that support customer self-service and help employees work faster.
Pega Process Mining also helps analyze end-to-end customer journeys to reveal hidden inefficiencies, while Pega Insights provides users with a way to create and share insights from workflow data with an enhanced drag-and-drop experience.
Users may also leverage new low-code capabilities to grow developer collaboration and find reusable components.
