Leading provider of secure payment solutions, and member of the Oracle Partner Network, PCI Pal, just announced a new collaboration. PCI Pal is expanding its partnership with Oracle to offer contact centre customers with further compliance and security options for Cardholder Not Present transactions.
Combining Oracle’s market-leading enterprise solution for Session Border Control with the PCI Pal proven PCI compliance service means Oracle customers can protect voice interactions and card transactions for customers. This innovation is growing increasingly important in the current landscape, where contactless transactions are rapidly becoming a must-have for every business.
The presence of CNP (Cardholder Not Present) payments is growing, and new demands for payment processing introduce a changing demand for better data security and compliance in the contact centre. Unfortunately, malicious individuals are taking advantage of the rise in changing payment strategies, and businesses and systems are constantly under attack.
Protecting Customers in the New Landscape
For businesses in any environment, protecting customer data is a priority and something that cannot be overlooked. Thanks to the new, expanded relationship between Oracle and PCI Pal, organisations will be able to better ensure PCI DSS compliance by connecting to PCI Pal from any Oracle E-SBC solution. Flexibility for traditional interactions in the office and increasingly common remote worker scenarios will be essential.
The new solution will secure sensitive financial information for consumers, while “de-scoping” the customer network environment from the requirements associated with PCI DSS. Rapid shifts to anywhere will drive new data security challenges and compliance demands for contact centres. Helping customers get ahead of the concerns is a top priority for Oracle.
According to Senior Vice President and General Manager of Oracle Communications, Andrew Morawski, helping customers get ahead of concerns in the current landscape is a top priority, and the joint solution with PCI Pal helps with this. Utilising E-SBC on-site or through the cloud, with PCI Pal’s cloud-based solution, means that Oracle can help clients to maintain compliance with the highest levels of payment security available.
Ensuring Ongoing Security
With decades of experience in securing real-time applications, data, and communication solutions, Oracle can see the ongoing importance of data security for safeguarding company reputation and customer trust. According to the Chief Revenue Officer for PCI Pal, Darren Gill, the company is excited to be working alongside Oracle to offer a new level of security for customers.