PCI Pal and partner Puzzel have supported GC Business Finance in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS).
GC Business Finance is an alternative finance provider that specialises in start-up loans for entrepreneurs.
Working via PCI Pal’s partner Puzzel, GC Business Finance implemented PCI Pal Agent Assist solution to ensure all debit card payments – more than 700 every month – are completed in a safe and compliant way, while providing a seamless customer interaction.
Darren Bass, Team Leader Early Arrears Manager at GC Business Finance, said: “Before we embarked on reviewing our payment security, our Compliance Officer identified our original process as a risk to the business.
“By working with Puzzel and PCI Pal, we have, however, absolutely turned this around. Not only have we made sure we are operating compliantly within the requirements of PCI DSS, but we achieved this during a national lockdown. This is no mean feat.”
Puzzel’s Director of Channel Partnerships, Rob Wiles, added: “Faced with the prospect of needing to quickly transition its team to home-working due to the pandemic, GC Business Finance accelerated its plans on updating its payment security infrastructure.