the voice of customer experience technology
Front page
CX Intelligence9 Apr 2018 · 4 min read

Our Top 5 Recommendations on Who Not to Miss at this Year's UC EXPO

Our Top 5 Recommendations for people you need to catch at UC EXPO 2018, London ExCeL in May.

TopFiveUCEXPO

Tickets for this year's UC EXPO are free if you register before 7pm on 15 May 2018 and with just under 50 speakers confirmed already you don't want to miss out.

Here is our low-down on the Top 5 people to check out whilst you're there...

GREGG WIDDOWSON - Customer Experience Solution Sales Leader, UK&I - Avaya

[caption id="attachment_28769" align="alignleft" width="150"]Gregg Widdowson Gregg Widdowson, Customer Experience Solution Sales Leader, UK&I - Avaya[/caption]

Gregg specialises in the area of Digital Customer Engagement strategy and solutions, and is responsible for providing insight into key customer service trends and digital transformation (DX) for Avaya’s strategic customers and business partners. With over 25 years of experience in the IT and Telecoms industry don't miss Gregg to get some real insight into the industry.

In his seminar Gregg will share how to digitally transform the customer experience (CX).

PRAFUL SHAH - Chief Strategy Officer - RingCentral

[caption id="attachment_28771" align="alignright" width="150"]Praful Shah Praful Shah, Chief Strategy Officer - RingCentral[/caption]

Praful Shah is responsible for defining RingCentral's business, product, and marketing strategy. He brings more than 20 years of experience with major technology companies in the software and cloud industries. Before joining RingCentral, he worked at WebEx from its founding days until its acquisition by Cisco in 2007.

In his seminar: "Cloud Computing & AI: 2018 & Beyond", Praful will discuss the industry’s current challenges, strategies and forecasts for 2018 and beyond.  This “view from the top” will outline the latest trends and developments in AI and Cloud Computing technology innovation for enterprise communications to help you shape future strategy.

MICHAEL AFFRONTI - VP of Product - Fuze

[caption id="attachment_28772" align="alignleft" width="150"]Michael Affronti, VP of Product - Fuze Michael Affronti, VP of Product - Fuze[/caption]

Michael joined Fuze in January 2015 via the acquisition of Contactive, where he ran the product and design team for two years. Fuze builds unified collaboration apps and services for large enterprises. Prior to Contactive and Fuze, Michael spent 10 years at Microsoft, working in product development to build social collaboration experiences in Lync, Office 365, Outlook, Exchange, and Yammer.

Michael's seminar, Workforce Futures: Unlocking the Human Potential, will see Fuze sharing new findings on worker preferences on how, when, and where people like to work; what makes work effective; the role of automation/AI; and to what extent are we unlocking our human potential.

MARY ANN DE LARES NORRIS - Vice President of EMEA - Oblong Industries

[caption id="attachment_28773" align="alignright" width="150"]Mary Ann De Lares Norris, Vice President of EMEA - Oblong Industries Mary Ann De Lares Norris, Vice President of EMEA - Oblong Industries[/caption]

Mary Ann is executive lead for EMEA activities, and a director of UK, Spanish and German business Oblong Industries innovative technologies are leading the evolution of human-machine interface in the enterprise. Prior roles include COO of a Parisian interactive TV company, Director of Strategic Planning at Mattel, Executive Producer at Sony Electronic Publishing, and Producer at The Voyager Company.

Mary Ann's seminar, Shaping the Digital Workplace: the Importance of Collaboration for Industry 4.0 will look at the profound digital transformation that is taking place globally. As big business embarks on the era of Industry 4.0, enterprises must be ready to adapt in order to become Factories of the Future. Mary Ann will explore the importance of collaboration for Industry 4.0 and discuss how it's shaping the digital workplace.

JOHAN HYBINETTE - Chief Information Security Officer - Vonage

[caption id="attachment_28774" align="alignleft" width="145"]Johan Hybinette, Chief Information Security Officer - Vonage Johan Hybinette, Chief Information Security Officer - Vonage[/caption]

Johan joined Vonage in April, 2017 as Chief Information Security Officer. With more than 20 years of experience in information security, Johan brings to Vonage deep knowledge of the cloud industry and the security needs it presents. Most recently, he served as CISO at Hosting.com, a major international managed cloud provider, where he was responsible for securing and managing the company’s vast portfolio of compliance certifications. Johan led the organisation's risk and compliance transformation to improve overall efficiency and communications, and generated more than $2 million in cost savings from evolving technologies and processes.

Johan's seminar focuses on the hot topic of the day: How can consumer-focused communications services prepare for GDPR.


So these are our recommendations, but who are you excited to see?

Can't make it? Make sure you follow @uctodaynews so we can keep you posted on everything that goes on.

 

rate this story
helps rank stories across uc today
The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…
Read nextordered by techtelligence · every pick explained
same beat · CX Intelligence

Why Customer Intelligence Is Dropping Dashboards

24 Sept 2026
matches this topicWhen AI Agents Ignore “No,” Security Gets Real24 Sept 2026matches this topicFrom Teams Recording to Conversation Intelligence: How Organisations Can Get More from Every Call23 Sept 2026