Orbita, the leading provider of secure voice and chatbot virtual assistant solutions for healthcare, announced a major upgrade to its award-winning conversational AI platform for healthcare. Orbita has also announced deployments with four innovative healthcare organisations to power automated patient engagement and support.
Orbita’s new Solution Centre is the industry’s first integrated system for quickly deploying secure, scalable omnichannel voice and chatbot virtual assistants for healthcare’s digital front desk.
It includes pre-built, interoperable services to streamline the deployment of feature-rich healthcare virtual assistants. The result is faster time to value for healthcare organisations seeking to deliver omni-channel voice and chat virtual assistants that improve patient engagement and reduce staff burden.
The Orbita Solution Centre includes out-of-the-box solutions for voice and chatbot applications that can be quickly integrated to support a variety of intelligent patient engagement operations, including:
- General and condition-specific healthcare knowledgebases and symptom checkers
- Healthcare surveys and assessments
- Care navigation and communication
- Proactive outreach and communication
- Appointment scheduling and management
- Population health communication.
Built on Orbita's award-winning omnichannel conversational AI platform, the Orbita Solution Centre supports web and mobile web chatbots, native mobile applications (iPhone and Android), interactive voice response (IVR), social media (Facebook Messenger, WhatsApp), SMS, smart speaker platforms (Amazon Alexa and Google Home), and custom devices.
Rich development tools, flexible integration options, and enterprise-grade features meet the strict demands of the healthcare industry for extensibility, interoperability, security, and scalability.