Oracle will soon release its Enterprise Communications Platform (ECP) that aims to help organizations "reimagine how they do business".
The platform serves up communication, network, and IoT capabilities to customers, who can use those to innovate within Oracle’s industry applications.
In addition, Oracle’s team may leverage the platform on the back-end of these applications to quickly create new capabilities and develop new vertical-specific use cases for customers.
However, the goal is to ultimately support customers in extending the value of their deployments themselves.
Indeed, Andrew Morawski, EVP & GM of Oracle Communications, shared his hopes that the ECP will become the "communications backbone" for businesses when making the announcement on LinkedIn.
With this backbone, an organization may add new arms and legs to its Oracle deployment, bringing new visions of user and customer experiences to life.
Yet, the platform is not a new concept for Oracle. Indeed, Morawski confirms that it has been four years in the making, and – on the back end of many Oracle products – it's already making a difference. He stated:
We’re already seeing incredible impact in the way industries such as healthcare, the public sector, hospitality, and energy and water are using this platform to help solve some of their biggest challenges.
An excellent example is how the ECP has already contributed to innovation within Oracle's Public Safety suite, which boosts first responders' efficiency and real-time situational awareness.
There, it has grouped multiple voice calls to emergency services and verified the location of an incident within a blended map view.
Moreover, it has enabled mobile video capture from body, external vehicle, and security cameras – alongside dashboard-mounted tablets.
In each of these instances, the platform helps businesses leverage 5G-enabled IoT to improve communications throughout emergency services operations.
While this is only one example, Caroline Chappell, Partner at Analysys Mason, sees significant potential in such innovation.
"Oracle’s Enterprise Communications Platform (ECP) provides a critical bridge between the power of 5G networks and the industrial processes that can benefit from those properties," she said.