Onecom today announced a strategic partnership with Five9.
The partnership will enable British firm Onecom to build on its reputation for delivering CX excellence through Five9’s renowned CCaaS technology.
Five9 enables companies to reimagine the customer experience and engage with consumers using their channels of choice and provides a seamless experience across voice, email, web chat and social media.
Nick Beardsley, Enterprise Director at Onecom, said: “We are delighted to announce this significant strategic partnership with Five9, a provider globally renowned for cloud contact centre technology that truly transforms the customer experience.
“The past 12 months have changed the way businesses engage with customers forever, with increased remote and hybrid working and a shift toward customers engaging through multiple traditional and digital channels in a way that suits their lifestyles.
“Together, Onecom and Five9 can help businesses level up with an elegant, industry-leading solution that keeps them in touch with those who matter most – their customers – in a way that is coherent and frictionless, with enhanced customer trust and loyalty and increased revenue as a result.”
Thomas John, Vice President of Channel EMEA, Five9 said: “As Five9 continue to expand our international footprint, we look forward to partnering with Onecom to help businesses reimagine CX in today’s dynamic and increasingly digital service landscape. Onecom bring experience, innovation, passion and people to the current ecosystem, and as the market shifts from on-premise to the cloud and beyond, our partnership will support the entire journey.”
The addition of Five9’s intelligent cloud contact centre platform will enable Onecom’s customers to follow their own customer journeys even if they choose to engage over several different channels, leading to a personalised experience for the consumer and a more informed experience for the agent.
CCaaS also gives enhanced agility around consumption of services, making it a perfect fit for a business looking for rapid deployment whilst building out their cloud roadmap strategy, without compromise on functionality.
