NEVA is meant to improve employee experiences by automating daily tasks, and thereby boosting productivity and strategic focus.
NICE Employee Virtual Assistant or "NEVA", can simplify everyday workflows for both front & back-office employees, driving efficiency, ensuring compliance, and locating opportunities for upselling. The product is billed as the 'first virtual assistant designed specifically for employees', and could significantly impact worker performance and service levels.
With employees freed from repetitive and mundane tasks, they can now focus on what matters most - while NEVA, triggered by clear action, and context-centered guidance can move towards automating these regular assignments. Training needs are contained, timelines are optimised, and employees feel energetic and more enthused.
NEVA is powered by its parent entity's NICE Desktop Automation suite, and carries the customised capabilities and intelligence to manage the unique desktop needs of each employee.
Powered by NICE Desktop Automation, NEVA is built with the unique capabilities and intelligence to handle the dynamic, complex nature of each employee’s desktop environment.
Inside NEVA
Here are NEVA's key features:
- Real-time support & guidance with next-best action suggestions
- Clear and rich contextual data, from the employee's desktop via multiple systems
- On-screen compliance prompts
- Routine task management with focus on speed and accuracy
NEVA can be directly activated via chat, or can automatically triggered through an employee's on-screen movements. It works in close coordination with an employee, ensuring he/she can focus on quality delivery and better customer service, even as administrative needs or complex processes are simplified by NEVA.
Briefly, these are the primary benefits NEVA aims to achieve:
Propel efficiency: NEVA helps to automate regularised systems and assignments, as mentioned, and thereby helps companies meet their targets. It can collect data from any 3rd party enterprise application in real-time, streamlining workflows, intelligently analysing the said information, for quick calculations and assessments.