NICE announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. The new solution turns self-service interactions into engaging experiences. On top of that, Enlighten XO streamlines the development of digital self-service applications by injecting data from past interactions to optimise future self-service experiences.
Organisations can leverage Enlighten XO and adopt a data-driven, self-learning, empirical approach to increase self-service effectiveness and drive exceptional experiences.
NICE extends its AI capabilities with the launch of Enlighten XO to help organisations create smart self-service experiences. The new solution analyses 100% of interactions from any platform to discover the best opportunities for automation.
In June, NICE introduced an AI solution for Voice of the Customer - Enlighten AI.
Enlighten XO takes the guesswork out of self-service development with purpose-built AI models that identify customer intents, training phrases, and problem-solving activities that ensure success. Armed with superior data and insights, organisations can accelerate their digital transformation and turn self-service into a competitive advantage.