NICE inContact today announced a new education series designed to help companies apply self-service best practices using smarter AI.
New research, best-practice guides and a series of virtual events will bring together the latest research and expertise offering from NICE inContact and industry leaders to uncover ways to improve CX and lower the cost to deliver it.
Paul Jarman, NICE inContact CEO, said: “The sheer amount of transformation experienced by contact centres in the last year is unprecedented.
“From the varied deployment of chatbots and AI to the shift towards self-service channels – successful customer experience is truly a journey, not a destination. The modern digital experience is fuelled by technological advancements in areas like AI.
“Contact centres must innovate faster than ever to keep pace with customer expectations and harness rapid advances in AI, such as our NICE Enlighten AI – the industry’s first and only purpose-built AI that’s pretrained to understand the intricacies of customer engagement. More and more organsations are moving from legacy on-premises technology and adopting contact centre as a service (CCaaS), which provides future-proof access to the latest conversational self-service and behavioural-based real-time agent coaching innovations.”