NICE inContact has been given the Best Practices Award by analyst firm Frost & Sullivan.
The industry leader scooped the award for the 2020 Australia Cloud Contact Centre Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Centre as Service Competitive Strategy Innovation and Leadership Award by analyst firm Frost & Sullivan.
These recognitions in the European and Australian markets underscore the agility and flexibility of NICE inContact CXone.
CXone is a market-leading cloud customer experience platform, and its ability to support contact centers anywhere in the world as they navigate an increasingly turbulent customer service landscape.
Paul Jarman, NICE inContact CEO, said: “Across the globe, contact centers have been put to the test this year.
“Agents and managers alike had to learn how to ensure experience consistency while making the transition to full-time remote work – in less than 48 hours in some cases. As a company that measures our success through the achievements of our customers, these recognitions by Frost and Sullivan are a validation of our collective efforts to keep consumer experiences thriving amid disruption. This also reflects our strong commitment to and investments in those and other markets globally.”
The 2020 Australia Cloud Contact Centre Growth Excellence Frost Radar Award is awarded to recipients following in-depth interviews, analysis, and secondary research conducted by Frost & Sullivan analysts.
Candidates are benchmarked against an array of criteria. These are including innovation scalability, research and development, product portfolio, mega trends leverage, customer alignment, growth pipeline, vision and strategy, sales and marketing, revenue growth, and market share growth. The 2020 European Competitive Strategy Innovation and Leadership Award recognises organizations that help moving contact centers transform the customer experience.
NICE inContact works with organisations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that las
