NICE has announced that its CXone solution is the CCaaS industry's first EU sovereign platform.
In doing so, the vendor claims the offering will enable enterprises from all verticals in the EU to satisfy regulatory and compliance requirements.
To accomplish this, NICE partnered with data centers and cloud providers that meet EU market needs, regulatory and compliance requirements, and the BSI C5 criteria catalog.
Sharing the news, Barry Cooper, President of the CX Division at NICE, said:
We are pleased to announce CXone as an EU Sovereign cloud platform allowing organizations to further accelerate their cloud adoption and take another big step in their journey to deliver next-gen digital CX while maintaining compliance amid the most stringent of regulations.
NICE also revealed it has invested heavily in Network Operations Centres (NOCs), support, and development resources in the EU market.
As a result, all data passing through the CXone platform will stay within the EU.
Customers will also have controls and oversight of their data that has not previously been available in the market.
NICE describes CXone as the "world’s number one cloud-native customer experience platform."
Meanwhile, the latest G2 Enterprise Grid, Gartner Magic Quadrant, and Forrester Wave each consider NICE a CCaaS market leader.
Making Headlines in 2023: CXone
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One of its latest solutions, Enlighten Actions, has been built using the underlying technology behind ChatGPT and a dataset of billions of CX transactions.