NICE Actimize has introduced its AI-powered employee monitoring solution ‘SURVEIL-X Behaviour’ into its SURVEIL-X Holistic Employee Conduct Surveillance suite.
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SURVEIL-X Behaviour provides organisations with an all-in-one behavioural profile of their employees to help them assess conduct levels, while also identifying the various root causes driving potentially damaging actions.
On top of surveillance for communications, sales, markets, and conflicts of interest, the fraud prevention solutions provider NICE Actimize can now offer financial services companies’ behavioural insights into their employees via SURVEIL-X.
Vinod Jain, Strategic Advisor, Capital Markets at Datos Insights, an insights, data, and advisory services company, explained the significance of deploying a comprehensive employee surveillance solution:
“Most surveillance systems today focus exclusively on individual domains, such as trading or communications, to the exclusion of behavioural factors which contribute to risk and ultimately impact a firm’s reputation, profitability and market valuation.
“These metrics are traditionally stored in various, fragmented systems, making it difficult to secure a reliable and comprehensive picture of employee behaviour.”
Key Features: SURVEIL-X Behaviour
SURVEIL-X Behaviour will alert managers when triggered by certain employee actions, like failing to complete compliance training or crossing a reasonable threshold for customer complaints.
Managers have various proactive responses they can take as a result of these issues being brought to their awareness, such as employee training, creating new policies, launching investigations, and increased employee supervision.
Further SURVEIL-X Behaviour capabilities include data and alerts from ‘hundreds of sources’, such as HR, learning management, customer complaints, access control, and surveillance systems.
AI is also used to analyse employee behaviour and create an overall score based on trading limit breaches, aggressive communications, cancellations, corrections, and more.
The solution is also able to detect possible violations in the first place relating to seeling, expenses, attendance, customer complaints, unauthorised login attempts, breaches of information, time-off without prior agreement, and more.
Growing Compliancentral
When NICE Actimize introduced ARCHIVE-X in March 2024, it was described by the marketing technology news publication MarTech Series as the final element of its ‘compliance trifecta’:
