Nexa today announced it acquired Client Chat Live, a full-service live chat and text company based in Texas.
The acquisition expands Nexa’s tech-enabled and people-powered service offerings with Nexa Chat & Text, now bringing a full omnichannel solution to its call answering, inbound and outbound sales, and client and patient intake services.
Rather than relying solely on artificial intelligence (AI) and automated bots to drive customer communication, both organizations built solutions that merge technology and expertly trained professionals to deliver authentic experiences at scale. By acquiring Client Chat Live’s proprietary technology and its skilled staff under the Nexa brand, Nexa adds live chat and text messaging to its suite of services.
Jeff Mosler, CEO of Nexa, said: “Client Chat Live has become a trusted name in the industry and bringing it into the Nexa family allows us to further expand our mission of empowering businesses of all sizes to improve customer service, marketing and sales at scale.
“It is a perfect fit for Nexa because Client Chat Live already had a strong business model in legal and home services, and their client retention is among the strongest we’ve seen in the SMB and mid-market categories.”
As Nexa and its customers experience tremendous growth, its leaders are continually looking for ways to leverage new technology and innovation to support businesses across the home services, healthcare, legal, real estate, e-commerce and retail industries in scaling operations and revenue. The tech-enabled, people-powered foundation Nexa was built upon enables businesses to achieve this and deliver human-centered experiences to their customers and prospective customers whether that’s through voice, web, chat or text.