As demand for Microsoft Teams continues to grow throughout the communication landscape, the number of CCaaS providers offering Microsoft Teams solutions is evolving.
These days, you can find Microsoft-ready offerings from a host of top CCaaS innovators. While this means companies from all backgrounds have more choice for their contact centre, you might also struggle to find the right solution among the sea of options.
One of the best ways to ensure you’re making the right decision with your Microsoft Teams contact centre, is to check out some handy, behind-the-scenes reviews. We’ve put together this list of some of our most popular Microsoft Teams contact centre overviews, to help you make a more informed choice in the CCaaS space.
1. 8x8 Voice for Microsoft Teams
An excellent Microsoft Teams contact centre solution starts with a vendor capable of helping companies leverage the full power of Microsoft Teams, combined with state-of-the-art audio and business phone technology. 8x8 offers an excellent example of how Microsoft’s partner network can help you to make the most of your Teams investment.
The 8x8 Voice for Microsoft Teams solution supports companies in building the ultimate hybrid environment for contact centre performance. As you’ll discover in our 8x8 Voice for Microsoft Teams review, the software offers native access to all the features of Microsoft Teams, and the capabilities teams need to stay productive.
8x8 Voice for Microsoft Teams combines all the benefits of Teams as a flexible cloud-based solution for communications, with the benefits of a market leading communication provider like 8x8’s CCaaS service. You can check out our full review of 8x8 Voice for Microsoft Teams, complete with insights into features and benefits, to find out more.
2. Content Guru Storm Cloud
Content Guru’s “storm” CCaaS solution is an omnichannel contact centre offering, built for the future of customer experience. The storm ecosystem comes with all of the cutting-edge technology you’d expect from a cloud-based contact centre. You can intelligently route customer conversations to agents based on their skill level or personality.
A single unified interface also means it’s easy to track conversations with customers, and spot patterns in interactions. Advanced reporting and quality monitoring features also keep businesses from falling behind the competition. Content Guru storm also offers a direct integration with Microsoft Teams, through the storm INTEGRATE service.
The INTEGRATE offering combines Microsoft Teams functionality with all the power of storm for a full end-to-end contact centre experience. You can learn more about the storm contact centre from Content Guru in our complete review here.
3. NICE CXOne
NICE InContact offers a host of intelligent contact centre and CX solutions for today’s business leaders. This includes the NICE CXOne omnichannel contact centre, complete with a host of integrations, and unique features to support enhanced customer service.
CXOne has it’s own dedicated Agent integration for Microsoft Teams, which enables company-wide collaboration, and ensures faster service results. The CXOne embedded agent provides full contact centre controls, while synchronising contacts and presence information from Teams into your contact centre. You can also use the technology with CXOne Voice Connectivity for Microsoft 365, which provides carrier-grade, global voice services over a secure internet connection.