In the age of omnichannel communications, video is quickly emerging as one of the most important tools for connecting with your target audience. More immersive, authentic, and contextual than voice or text, video can take customer experience strategies to the next level. What’s more, video can also play a part in virtually all aspects of the customer journey.
Today’s business leaders know if they want to stay ahead of the curve with their CX strategy, they need to invest in a comprehensive range of ways to engage with their audience. This also means finding the right opportunities to add video to your business landscape.
To help you discover some of the best opportunities for video in the modern contact centre space, we’ve put together a list of some of our most popular reviews of CX solution with video components. Let’s dive in.
Avaya OneCloud
A comprehensive approach to the omnichannel CCaaS environment, Avaya OneCloud is a state-of-the-art ecosystem for connecting with your target audience. Avaya has a long-standing reputation as one of the leading companies for offering reliable, consistent, and innovative communication support. These characteristics definitely shine through in Avaya OneCloud.
The Avaya OneCloud CCaaS environment is specifically designed for the age of remote and hybrid work, bringing teams together wherever they are with a tool of synergized tools for voice, video, and text. The OneCloud ecosystem embraces video as a natural part of the customer service technology stack, so companies can leverage it for everything from customer success to support.
In our Avaya OneCloud review, we’ll take you on a behind-the-scenes journey through the benefits of this comprehensive CCaaS solution, offering insights into features like live monitoring and quality management, AI self-service, and in-depth reporting and analytics. Avaya OneCloud can even integrate with UCaaS tools from Avaya for an all-in-one communication system.
Thryv
Rapidly gaining attention in the customer experience landscape, Thryv is a software company with a range of tools designed to help companies enhance service, sell more products, and enhance small business operations. The company caters to more than 40,000 companies in the US alone.
For businesses making the transition into a new age of customer service, Thryv offers a range of valuable tools, from customer relationship management to payment solutions. You can also access a host of omnichannel tools for communicating with customers, including web, email and video conferencing.
In our Thryv review, we look at how this software innovator can help modern brands to connect with their target audience throughout all stages of the customer journey, from the initial marketing environment, to customer education and service. You can use Thryv to create everything from onboarding and learning videos for your customers, to immersive video experiences when clients need help solving common problems. It’s a great insight into the versatility of video.
HubSpot Service Hub Review
Probably one of the better-known brands for customer relationship management, sales and marketing today, HubSpot offers companies an all-in-one ecosystem of solutions to engage and delight their audience. The HubSpot service hub is particularly valuable for companies focusing on customer experience and client support.