CCaaS, or Contact Centre as a Service platforms, provide business leaders with an all-in-one environment for communicating with, and supporting customers in the cloud. Perfect for an unpredictable, agile, and ever-changing age of customer experience, CCaaS platforms deliver a combination of flexibility and peace of mind for modern brands.
With CCaaS, you can continue to serve your audience, even when your employees are distributed around the world. CCaaS also provides quick access to scalable tools and functionality, ranging from AI innovations to automation.
If you’re thinking of investing in your own CCaaS strategy in 2022, the best way to get started is to learn more about some of the leading services in the current marketplace. Here are some of our top CCaaS reviews to get you on the right track.
Avaya OneCloud
Offering an omnichannel, cloud-based environment for customer experience management, Avaya OneCloud is a leading contact centre solution from an innovative communications brand. Flexible and scalable to suit the needs of various companies, OneCloud can adapt to your team, and audience.
OneCloud’s CCaaS environment is also perfectly suited to the world of hybrid work, making it easier for your employees to access all the information they need to deliver exceptional customer service in one unified space. The contact centre comes with access to innovative tools like virtual assistants, and analytics infused with machine learning.
In our Avaya OneCloud review, we cover everything you need to know about this powerful contact centre, from its call recording features, to live monitoring and quality management, so you can always keep your teams on the right track. You can even integrate your Avaya OneCloud environment with a UCaaS service from Avaya too.
HubSpot Service Hub
Created by the market-leading marketing experts at HubSpot, the HubSpot Service Hub is a fantastic tool for customer engagement and support. This unique solution provides businesses with all of the standard tools you would expect for a contact centre, like VoIP calling and automated service flows, as well as a host of added extras.
HubSpot combines your contact centre environment with contextual insights enabled by an inbuilt CRM solution, as well as an extensive knowledgebase, helpdesk environment, and ticketing for your customer service agents. The HubSpot Service Hub can also integrate with various other tools in the HubSpot ecosystem for marketing and sales.
In our HubSpot Service Hub review, we’ll look at how this all-in-one solution could be the perfect digital alternative to the basic contact centre. We cover everything from the most popular features of the Service Hub to the unique benefits like intelligent self-service functionality for your more technology-savvy customers.
Content Guru Storm
The Contact Guru Storm cloud contact centre is a fantastic CCaaS solution for business leaders looking to bring their customer service strategy into the cloud. Flexible and scalable, Content Guru’s contact centre integrates with a host of third-party tools, so you can add various parts of your existing infrastructure into your contact centre mix. There’s even access to a range of intelligent routing options, to ensure the right conversations reach the correct agents.
Designed to take omnichannel customer service to the next level, Content Guru Storm comes with a variety of advanced features you might not find in other tools, such as AI agent assistants and bots, and access to workforce optimization integrations. You’ll also have a built-in CRM environment where you can collect information about your target audience.
Our Content Guru Storm review looks at all the incredible features of this powerful tool, from its easy-to-use reporting features, to its ability to integrate with secure payment systems. We also discuss how you can build on the functionality of the Storm environment by taking advantage of its flexible infrastructure.