the voice of customer experience technology
Front page
News14 Jul 2021 · 2 min read

Miele GB Contact Centre to Close Sparking Redundancies  

Miele GB agents are set to be made redundant following news their contact centre in the UK is closing. Staff at the global washing machine company with headq...

Miele GB Contact Centre to Close Sparking Redundancies

Miele GB agents are set to be made redundant following news their contact centre in the UK is closing.  

Staff at the global washing machine company with headquarters in Oxfordshire are willing to protest to stop up to 100 redundancies being executed.  

Miele GB announced to employees last week plans to relocate the work to an external firm based in Greece, with the German company, which manufactures low-cost domestic appliances, not confirming how many workers will lose their jobs as part of the transfer. 

However, a Miele employee, who did not want to be named, told the Oxford Mail that up to 100 local jobs will be lost. 

They said: "They have allowed us to graft over the pandemic and carry the business only to be rewarded with redundancy. 

"I believe this will outrage our customers and needs to be widely spread. 

"There are also talks about protests taking place to stop the transfer." 

A statement from the company confirmed that all customer contact centre employees at the site will be 'potentially impacted' by this proposal. 

They are set to participate in a full 30-day consultation programme, which could allow for new roles to be created. These will be open to existing employees to apply for. 

Miele also explained that only after the consultation process has been completed, the company will reveal which roles within the centre will be affected. 

A leaked email from the company's North West Europe regional service director Emma Pamplin said that Miele will have 'no requirement for employees based in the UK', and that if people wished to transfer to Greece, it will be 'on Greek terms'. 

It also listed support available to employees in the form of retention bonuses, 'reasonable' time off to look for work, one-to-one support from line managers, wellbeing support and support from mental health first aiders. 

 

rate this story
helps rank stories across uc today
The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…
Read nextordered by techtelligence · every pick explained
matches this topic

From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines

24 Sept 2026
matches this topicThe Sale Is Not Complete Until the Payment Is Complete: Five Warning Signs the Payment Journey is Losing Customers22 Sept 2026matches this topicCan Adobe’s New CEO Put CX Orchestration at the Center of Its AI Era?17 Sept 2026