The Microsoft Teams collaboration app has quickly emerged as the go-to solution for businesses in search of an all-in-one environment for communication and collaboration. This year, at the Microsoft Ignite conference, the leading technology brand announced a host of exciting new updates to the Teams portfolio, including the upcoming release of calling APIs.
Landis Technologies, a Microsoft Gold partner with more than 20 years of experience in providing UC, IT, and Dynamics support for leading brands, is keen to take advantage of these new APIs. Since the concept of Microsoft calling APIs was first introduced in 2018, Landis Technologies has been in the background, building an immersive contact centre solution for companies that want to combine their UC environment with a Microsoft Teams accessible contact centre.
I caught up with Matthew Landis, the CEO of Landis Technologies, to talk about where Landis will be going next with the arrival of Microsoft Teams Calling APIs.
Tell Us About the Landis Contact Center for Microsoft Teams?
With Microsoft calling APIs set to drop "very soon," Landis Technologies has been able to enter the preview stage of delivering its new contact centre solution. The Landis Contact Center for Microsoft Teams is currently being tested by select customers in the Landis community, with a general release date in the near future.
The contact centre solution for Microsoft Teams from Landis is built on the company's value pillars of simplicity, familiarity, powerful experiences, connectivity, and trust. Matt told me that one of the things that Landis is really focused on is making the contact centre very simple and easy to buy, set up, configure, and use.
"We have people setting up the contact centre service and call queues in a matter of minutes"
What's more, the experience is familiar too - it's going to look identical to Microsoft Teams. We think that you should have a seamless experience as you move between Microsoft Teams and your contact centre. We don't want customers to have to re-learn what different icons and systems look like."
On top of delivering an experience that's simple and familiar, Landis is also concentrating on providing a powerful set of features so that users can deliver great customer experiences. "We're unique among vendors because we focus on Microsoft Teams and that's it. We can give you access to features like managers viewing live calls, barge-in, call recording, wallboards, sentiment analysis and so on. We're also connecting with things like Microsoft Power Apps, Power Automate, and Power BI so that companies can implement additional features through those solutions too."
Finally, Landis told me that the Contact Center solution is designed to be "trusted." As soon as you log in, the experience just works.