Call recording and voice AI solution provider MiaRec has announced the release of its Advanced Contact Center Reporting solution.
"Without advanced call reporting capabilities, call centre managers often find it difficult to measure the performance of their team and the effectiveness of the business processes within their organisation", said Gennadiy Bezko, CEO, of MiaRec.
“We are changing the way contact centre managers and business owners work with call data. Now with minimal training and time, managers can easily analyse complex data, gain comprehensive understanding of their processes, and make fast decisions to keep their organisation one step ahead of their competition.”
Contact Centre Workforce Optimisation
The Campbell, California-based company said the software would be available as part of its workforce optimisation suite used by contact centres and similar organisations such as VoIP service providers and financial institutions, which is available in both an on-premises and in the cloud capacity to cater to varying scales and sizes.