As the first-ever CX Leaders Awards applications are now open, we want to shine a spotlight on the industry experts who will be evaluating and celebrating the best of the best in customer experience. These accomplished professionals bring a wealth of knowledge, experience, and passion to the table, ensuring that every entry is thoroughly assessed and the most deserving individuals are recognized.
With applications closing on October 11, let’s meet the incredible panel of judges who will be determining this year’s winners!
Download and submit an application now →
Introducing Our Judges
Derek Top, Senior Analyst, Opus Research -
Derek specializes in voice and conversational technologies. With over a decade of experience, he analyzes market trends, consumer behavior, and AI's impact on business strategies, providing valuable insights for companies seeking to integrate advanced voice solutions and shape innovative communication strategy.
Dr. Natalie Petouhoff, Business Development Executive, Next CoLabs -
A recognized thought leader, Dr. Natalie Petouhoff frequently speaks at industry conferences and contributes to publications on the future of business and technology.
Ellie Sutton, Director of Customer Strategy, Veriteer -
With over 15 years of experience in CX management and strategy, Ellie designs and delivers impactful, innovative solutions that drive customer loyalty, retention, and satisfaction across multiple channels and touchpoints.
Gloria Gupta, Director, CX, Sales & Service, American Medical Association -
Gloria leads AMA's customer experience practice, by leveraging customer listening tools, setting explicit goals, and involving stakeholders across the organization in improvement strategies.
Keith Kirkpatrick, Research Director, The Futurum Group -
With a strong background in technology analysis and strategic insights, Keith has over 15 years of experience in guiding businesses through complex technological landscapes. At The Futurum Group, he oversees the development of in-depth research reports, providing actionable intelligence to help companies navigate the future of business.
Lara Khouri, Arabia Chapter Lead, Women in CX -
With a rich background in CX strategy and leadership, Lara brings over a decade of experience in helping organizations design customer-centric solutions that drive engagement and loyalty.
Samantha Conyers, Chief Experience Officer, First Retail Group -
Samantha Conyers, a Caribbean Customer Experience leader, has a BA in Public Relations and Economics and an MBA in Strategic Planning. Formerly Head of Customer Experience at Digicel, she co-founded CX agency exco. In December 2023, she became Chief Experience Officer at First Retail Group, optimizing their customer experience.
Debra Smith, Director of Call Center Operations, San Diego Zoo Wildlife Alliance -
With over 15 years of experience in call center management, Debra specializes in optimizing operations, enhancing customer experience, and driving team performance. Her leadership has been instrumental in implementing innovative strategies that align with the Alliance's mission to save species worldwide.