Among a long list of ways cloud technology has disrupted the business ICT landscape, one effect has been the emergence of specialist providers offering niche hosted application services. In the field of call analytics, for example, the only solution used to be purchasing and running the reporting and management software.
Now, businesses like Akixi make access to call analytics available on a Software-as-a-Service (SaaS) subscription basis, taking care of the back-end technical side of things so clients can focus on what is really important - using the applications to gain valuable intelligence on service and performance.
Akixi’s award-winning hosted analytics services show the benefits of specialism. With only call reporting and analytics to focus on, Akixi is able to put all of its energies into making its platforms as comprehensive and powerful as possible. And as it supplies a service rather than an out of the box product, it also places a lot of emphasis on making sure its solutions are accessible and suited to the needs of business users.
Into the Cloud
Akixi was founded in Crawley, West Sussex, UK in 2008 and was the first service provider to offer advanced call management and call centre reporting services via the cloud for both VoIP and PBX providers. The cloud-based services range from simple call-logging to complete contact centre service and analytics portfolios. The key to all of the Akixi solutions is their ease-of-use and not least, their cost effectiveness.
Signing partnership deals with major telephony providers such as Broadsoft, 8x8, Gamma, Panasonic, Polycom and Siemens, the company grew rapidly, achieving 2,000 sites globally in 2016. Growth was accompanied by industry recognition, and in the same year Akixi scooped the award for “Best Call Management Solution” at the Comms National Awards.
Service for all Sizes
Akixi’s hosted call management and analytics services are designed to be highly scalable, with direct continuity in solutions for businesses of anything between two and 10,000 people. Making full use of the flexible cloud architecture, expanding an Akixi subscription is just a matter of signing up new users, and it is as easy to deploy across call centres at multiple sites as it is in a small single office contact centre.