Medallia has confirmed to CX Today that CEO Joe Tyrrell vacated his post on April 19.
Tyrrell had held the role since March 2023, but now leaves citing personal reasons.
In steps Mike Lipps, Chairman of Medallia's Board of Directors, who will take the CEO hotseat on an interim basis as he leads the search for a full-time replacement.
A spokesperson for Medallia shared the news with CX Today, stating:
Joe's last day was April 19, but he is available and working with Mike on the transition.
Lipps brings decades of senior leadership experience to the role, having previously held the CEO mantle at LexisNexis, insightsoftware, and Intelerad Medical Systems.
However, Lipps is unlikely to stay as CEO for long, as he plans to return to his role as Chair of the Board once the full-time CEO search comes to a close.
That full-time CEO will try to build further momentum at Medallia, with the vendor enjoying several significant successes during Tyrrell’s short stint at the helm.
Perhaps most notably, Medallia became the standalone market leader in Customer Feedback Management – according to the 2023 Forrester Wave.
The vendor also led the Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2024.
Meanwhile, Medallia surpassed the one million weekly active AI users milestone, launched several GenAI-fuelled innovations, and onboarded many big brands.
New clients include the likes of BSH Group, Royal Jordanian, and Smoothie King – which join a client roster that features brands such as Airbnb, Johnson & Johnson, and Mercedes-Benz.
Yet, Tyrrell has now moved on, and Lipps wanted to share his – and the board's – support for the former CEO in a statement to CX Today.