Enterprise software giant Oracle has been selected by employee experience platform provider Medallia to become the preferred cloud infrastructure provider for its Medallia Experience Cloud offering.
The main thrust of Medallia’s offering is its cloud-based customer experience software platform, which captures voice of the customer feedback across a host of channels – including web, social, mobile, and contact centre. The company says it already processes more than a billion comments from its customers’ employees, using AI to reveal insights and predict factors such as churn.
"We are very excited to select Oracle as a preferred cloud infrastructure partner. From both a business and technology perspective, our newest partnership with Oracle is an important one to us. With this transition, we're expecting to see higher performance at a lower price point and expand our customer base through Oracle's global data centre footprint," said Steve Vierra, senior vice president, Channels, Alliances, and Global Partnerships, Medallia.
The companies said the move to Oracle Cloud Infrastructure would help Medallia to both attain performance improvements and expand globally. As a result of the partnership, Medallia Experience Cloud will also be available via the Oracle Cloud Marketplace.