Martello Technologies, one of the world's leading providers of solutions for clarity and control over complex IT environments, recently announced that Mitel will be leveraging its software going forward. The new collaboration between Mitel and Martello means that Mitel will be able to use market-leading software to monitor more than 1 million users in its network operations centre. This monitoring will be offered as part of a managed service offering.
The recent deployment of Martello's tools within the Mitel environment is a massive win for Martello, at a time when the company is already experiencing significant growth. Many of the leading brands around the world today rely on Mitel's managed service solution to deliver reliable and proactive service quality to customers. These always-on organisations range from smaller businesses to huge global enterprises, in industries from hospitality and education to government, financial services, and healthcare.
Martello's solution will allow Mitel to provide much-needed peace of mind and service assurance to customers who are in dire need of proactive support. Since implementing Martello into their network operations centre, Mitel's remote fix rate for customers has increased by almost 30%.
Giving Today's Customers Better Service
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John Proctor[/caption]
Martello is a leading technology company known for offering control and clarity over a range of complex IT infrastructures. The company develops solutions that manage, monitor, and optimise the performance of real-time applications on today's networks, while giving service providers and IT teams the visibility and control that they need for their entire infrastructure.
According to the VP of Product Line Management at Mitel, Martin Bitzinger, today's customers depend on their business communications to encourage productive and exceptional services. Through Martello's proactive network monitoring, Mitel can help to ensure that its customers are accessing the best quality of service by detecting potential issues before they cause any costly downtime.
According to the CEO of Martello, John Proctor, Mitel's obvious confidence in the Martello software as a solution for service assurance speaks volumes about the offering. Proctor also noted that Mitel has always been aware of the importance of application and network service quality when it comes to providing amazing user experiences, and Martello is pleased to provide the solution that the company has been looking for.
Award-Winning Monitoring Services
Martello's solutions for monitoring have been widely praised and acclaimed in the industry so far. In September last year, the company received the Leadership Award for Network Performance Management from Frost & Sullivan. Additionally, the business ranked as number 28 on a list of Canada's fastest-growing companies.
