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CX Today's Rob Scott hosts Gayathri Krishnamurthy, AVP, Product Marketing at RingCentral.
It goes without saying that contact center leaders need to create fast, responsive, and frictionless experiences for customers. Second, the ability to switch between channels is also quickly becoming table stakes in today's world.
In this interview, we're going next level by discussing what happens when companies fuse customer experience with employee experience for more memorable customer interactions.
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