LumenVox, a leading provider of speech and voice technology, announced today its next-generation Automatic Speech Recognition (ASR) engine with transcription. The new engine is built on a foundation of AI and deep machine learning (ML). It outpaces its competition in delivering the most accurate speech-enabled customer experiences.
The new LumenVox ASR engine stands apart from the rest with its end-to-end Deep Neural Network (DNN) architecture and its state-of-the-art speech recognition processing capabilities. The new ASR engine accelerates the ability to add new languages and dialects and provides a modern toolset to expand the language model for a more diverse base of users.
Dan Miller, lead analyst at Opus Research, said:
“New demands have redefined the very meaning of Automated Speech Recognition. LumenVox’s new ASR engine provides high levels of accuracy and intelligence required to capture, recognize, and react to each customer’s intent and define what’s possible for speech and voice recognition software.”
LumenVox delivers industry leading accuracy in comparison to other AI-driven ASR engines in the market today and enables customers to:
- Future-proof speech technology: With its end-to-end Deep Neural Network (DNN) architecture, LumenVox’s single language model enables customers to quickly add new languages and non-native speaking accents to serve a more diverse set of customers with industry-leading accuracy.
- Migrate legacy speech applications: Through the LumenVox Speech Tuner, customers can migrate over 80% of their grammars and confidence values from legacy applications to the LumenVox ASR with relative ease.
- Deliver a seamless customer experience: By converting speech-to-text in real-time, the LumenVox ASR engine delivers high availability and extremely accurate transcription with little or no latency.
- Deploy in any environment: LumenVox provides customers with complete flexibility to deploy their speech applications in any environment: on-premise, multi-cloud, or a hybrid model.
Joe Hagan, chief product officer at LumenVox, said:
