Real-time coaching software technology Loris announced its latest platform integrations.
The first-of-its-kind AI-powered chat solution for customer service representatives is available for users of Twillio Flex, LivePerson and the Salesforce Live Agent, being an addition to the already robust solution available on the Zendesk marketplace.
Growing customer demand caused organisations to rapidly transition to digital support channels. Loris is making sure to meet customer where they are expanding into additional platforms by integrating all four platforms and allowing companies to enhance text-based communications. Agents can now better understand customer sentiment and use appropriate language, all while giving management visibility into 100% of customer messages.