Locus today announced an integration with ServiceNow Field Service Management to enable route optimisation services that can help streamline the operations of field service agents.
The future-ready platform that automates supply chain decisions explained that with the integration in place, end customers can pick their preferred appointment time for a service in ServiceNow Field Service Management.
The integration with Locus will then allocate the task to the best field service agent with the right skill sets and tools for that task and also determine the most efficient street-level routing plan for each technician.
It takes into account service locations, time taken to complete the task, distance between various service locations, traffic conditions, and many other factors before coming up with the routing plan.
The dispatch manager will have complete visibility into tasks being executed on the ground. The system also collects data that can be used to strategize better and take corrective action, if necessary.
Krishna Khandelwal, Chief Business Officer, Locus, said: "Modern field service management has to take into account the growing customer demands. Ensuring high-quality service every single day is no simple task. From on-demand requests to dynamic rescheduling or cancellation of tasks, dispatch managers have to handle it all on any given day. This integration will make their lives easier by coming up with static journey plans and it can also easily handle on-demand requests and other dynamic modifications on the go.
