LiveVox has added its contact centre solution to the Salesforce AppExchange to allow agents to handle calls directly from the Salesforce workspace.
By leveraging the LiveVox Contact Center Platform together with the Salesforce CRM, businesses can streamline workflows and deliver seamless experiences powered by omnichannel capabilities.
Louis Summe, CEO and Co-Founder, LiveVox, said: “Contact Center data is incredibly powerful when it’s applied to customer service and lead generation efforts.”
“LiveVox’s integration with Salesforce will give agents a comprehensive view of the customer journey across every channel through a single, seamless user interface. As a result, agents will be armed with the tools and data that they need to be more effective and productive across every single customer interaction.”
According to LiveVox, the company’s pre-integrated contact centre solutions are easy to implement and optimise, allowing companies to replace or enhance their existing contact centre platform. Other LiveVox Contact Center for Salesforce features include: