LiveVox has partnered with PlanetOne to expand its sales reach and offer omnichannel contact centre solutions to PlanetOne's US channels partners.
The deal will see LiveVox introducing PlanetOne's channel partners to its complete ecosystem of solutions. LiveVox will also inform and enable the channel partners with PlanetOne's business platform Sentient.
LiveVox CRO Erik Fowler said:
“LiveVox is committed to delivering the best possible experience for contact center agents and managers as well as their customers. As such, it’s important that our business partners’ values are aligned with ours.”
“Ted Schuman and PlanetOne are those partners. PlanetOne’s innovative use of AI in the sales process is a clear differentiator and attracted us to this relationship. We’re thrilled to be working with PlanetOne and look forward to enabling its channel partners to successfully market and sell LiveVox’s portfolio."
PlanetOne's Sentient gives channel partners and providers a 360-degree view of the entire sales lifecycle and serves as a partner engagement portal for faster and smarter operation.
Ted Schuman, PlanetOne founder and CEO, said: “Partnering with LiveVox provides our channel partners with a unique land-and-expand opportunity in the contact center space.”