Award-winning automation platform for Customer Experience, Linc, recently announced a new addition to its portfolio. The company already has a strong standing in the CX environment thanks to its world-class solutions for scalable customer experiences. Now, the arrival of “Promotion Support Digital Worker” will make Linc’s offer even more compelling.
This new digital worker provides immediate resolution of questions specifically linked to promotional codes and sales within the chat experience. The new digital worker on the platform is the only offering in the market that uses automation to resolve issues specifically linked to promotions, thereby reducing buyer pain points.
Supporting Companies During Promotional Shopping
Customers in this new digital landscape expect their shopping experience to be as streamlined and frictionless as possible. As more people rush to purchase products and services online, avoiding in-person interactions, Linc’s platform could represent a powerful tool in ensuring good customer experience. The platform data Linc collected during the 2020 holiday shopping period demonstrated that promotion support is a common requirement for business leaders.
Customers inquire about promotions most commonly following order-specific questions. During Black Friday, promotion-issue queries ranked as the second most popular, just underneath the need to change shipping addresses. Linc believes this demonstrates the need for companies to seamlessly resolve these kinds of issues and queries with a new solution.
The Linc Promotion Support Digital Worker evolves from the existing functionality of the Promotion Finder Digital Worker, which appeared in 2019, helping users to receive information about promotions.