2022: the CX Awards lifts off, with hundreds of virtual attendees watching on.
In 2023, the Awards gets even more attention, with the likes of Cisco, UJET, and Vonage all walking away as worthy winners.
Now, as 2024 approaches, CX Today is pulling out all the stops to ensure next year’s edition is the best yet.
With more expert judges, categories, and opportunities to win, the CX Awards 2024 will be the first big date on the CX calendar.
What to Expect from the 2024 CX Awards
Taking place on Thursday, 29th February 2024, at 16:00 GMT, the CX Awards celebrates the most remarkable technologies, deployments, and leaders within the customer experience space.
It’s our chance to shine a virtual light on those responsible for making the customer experiences of tomorrow possible today.
To do so, we’ve split our awards into three subsets: innovation, people, and transformation.
Innovation Awards
Naturally, the vendors will garner much of the virtual limelight. They’ll battle it out across many categories to win a CX Innovation Award.
In doing so, they’ll aim to dazzle our experienced judging panel, who will evaluate their offerings across three critical criteria: Ability to Innovate, Ability to Execute, and Ability to Improve Experience.
After doing so, our CX gurus will – during the live show – announce all the winners from across the following 14 categories:
- Best Enterprise Contact Center Platform
- Best Mid-Market Contact Center Platform
- Best Microsoft Teams Contact Center Solution
- Best CRM Platform
- Best Workforce Engagement Management Solution
- Best Conversational Intelligence Solution
- Best Virtual Agent Platform
- Best Customer Experience BPO
- Best CPaaS Platform
- Best Loyalty Management Platform
- Best Use of AI
- Best Use of Generative AI
- Most Innovative Product
- Best Overall CX Solution
People & Transformation Awards
Technology is the cornerstone of modern customer experiences. Yet, it’s time for the teams that implement it to broadcast their success stories and grasp the recognition they deserve.
With that in mind, our people and transformation awards have swelled in size as we celebrate some of the great minds behind the best customer experiences.
