CX Today's Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works.
We consider Lighthouse Works' strategy to create more career opportunities for the blind and visually impaired.
In doing so, we discuss:
Interview15 Aug 2023 · 1 min read
Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People
Watch on YouTube. CX Today's Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works. We consider Lighthouse Works' strategy to create more ...
- The drivers behind Lighthouse Work's strategy to employ blind and visually impaired contact center staff
- How it worked with Genesys to create an accessible contact center environment
- The results of the contact center transformation process
- The impact on metrics and future plans.
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