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News8 Jul 2021 · 1 min read

LG to Increase its Cloud-based Contact Centres

LG has announced it will increase its volume of cloud-based call centres to offer better customer care services and protect its workers from the COVID-19 out...

Carly Read
LG to Increase its Cloud-based Contact Centres

LG has announced it will increase its volume of cloud-based call centres to offer better customer care services and protect its workers from the COVID-19 outbreak. 

LG said they will be also available in 10 more countries, including Brazil, France, Vietnam and South Korea, by the end of this year. 

The company recently launched cloud-based call centres in the United States.

Cloud-based call centres allow employees to work wherever internet is connected, which will promote a work-from-home environment amid the pandemic. 

Its new system will help customers speak with LG call centre workers swiftly, according to LG. 

LG said its call centres will also enable easy updates of new services, such as chatbots. 

LG’s cloud contact centres are powered by Amazon Web Services and Genesys.

The news comes as research found that more than half of office workers have now returned to the workplace on either a full or part-time basis.

A study by Ezra showed that 30% of office workers have now returned full-time, up from just 17% in April. A further 24% have returned on a part-time basis, again up from 17% in April, with the number of us working fully remotely falling by -21% in the last three months. 

Ezra also asked what positive impact a return to the workplace has had on their lives and, perhaps surprisingly, the most prominent was the work-life balance (29%). 

A positive impact of productivity also ranked high (23%), with many also benefitting from a reduction in personal fatigue (13%) and an increase in career progression opportunities (13%). 

 

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