Lean Customer Operations: The Concept That Transformed CX at Pearson

CX Today's Charlie Mitchell hosts Shantel Love, VP of Customer Success at Pearson.

Broadcast from CCW 2024 in Las Vegas, we introduce the concept of "lean customer operations" before considering:

1. The first critical steps to achieving "lean customer operations".
2. The success that Pearson has had since adopting the concept.
3. The plans Pearson has for pushing its CX strategy even further.

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