Today’s consumers demand more. They want more communication channels when reaching out to a contact center, greater personalization, and more streamlined, intuitive experiences. To live up to evolving expectations, companies need to invest in more innovative contact center tools.
Cloud-based platforms ensure companies have the freedom to deliver engaging omnichannel interactions, adopt new innovations, and empower agents wherever they are. Some solutions, like the Landis Contact Center for Microsoft Teams, even give companies the opportunity to combine their UCaaS and CCaaS platforms, paving the way for business-wide collaboration.
Officially certified for the Microsoft Teams platform, the Landis contact center offers a combination of simplicity, flexibility, and reliability, ideal for evolving teams. Here’s your complete guide to the features and functionality of this powerful solution.
What is the Landis Microsoft Teams Contact Center?
Landis Technologies is a leader in the communications and technology market, focused on developing solutions specifically for companies invested in the Microsoft portfolio. As a certified Microsoft Gold partner, Landis has a long-lasting history with the Microsoft brand and benefits from a massive global network of over 400 premium Microsoft UC voice partners.
The Landis Contact Center for Microsoft Teams aligns all of the productivity-boosting features of the Teams platform, with reliable, intuitive tools for customer experience. It offers users a native experience within the Teams landscape, and was designed with a focus on simplicity, ensuring companies can purchase and implement contact center solutions quickly.
What’s more, this secure solution, running on the Azure cloud, is extremely flexible. It can integrate with Microsoft Power Apps, and Microsoft Power Automate for Workflow automation, as well as Power BI, and a host of other tools. The Contact Center service is built directly within Teams, using Microsoft APIs via the “Extend” model.
Paul Martin, Account Executive from Landis Technologies says: “Our long-standing history with Microsoft and commitment to constant innovation has allowed us to develop a feature-rich and intuitive contact center system for Microsoft Teams. Our focus is to provide a platform that is easy to setup and manage, and one that blends in with the rest of the Teams experience.”
Landis Microsoft Contact Center Features
Intended to expand on the powerful features of the Teams platform, with innovative contact center solutions, the Landis Microsoft Teams contact center offers a variety of robust tools. Every member of the contact center can benefit from unique features.
For instance, administrators gain access to a familiar Office 365 admin portal, easy call queue configuration tools, numerous queue routing methods, and granular access control. Managers can access real-time active call status insights, wallboards, and sentiment analysis. They can also leverage valuable insights into abandoned calls, call recordings, and agent timelines.
Additionally, individual agents benefit from a streamlined contact center with single sign-on functionality, connectivity to CRM tools, and advanced analytics.