Digital experience management provider Lakeside Software has announced a new proactive IT support solution within its updated Digital Experience Cloud platform.
Lakeside Prevent provides workflows across every part of the IT support chain, helping departments to automate and reduce the occurrence of repeat issue thanks to self-healing capabilities.
"Prevent makes the shift from reactive to proactive incident identification and resolution easier by automatically detecting the most severe and widespread issues for IT to focus on," said Marc Moesse, senior vice president of product, Lakeside Software.
"Prevent's ability to preemptively conduct focused investigations that rapidly detect and triage the most high-impact problems can significantly decrease support costs and improve overall organizational productivity for today's modern, hybrid workforces."
Lakeside said the new tool builds on its existing AIOps and end-user experience management capabilities, allowing it to offer a proactive services workflow from level 0 to level 3.
"For us, the future of support is proactive, and we're transforming our processes, team structures, and tools towards this goal," said Nathan Herd, senior director of operations, LexisNexis, a customer of Lakeside.