Contact centre solutions provider Laivly has launched an attended AI platform.
Founded in 2017, Laivly has gradually enhanced its AI-powered contact centre technology and working with early adopters in preparation for a big launch.
Similar to agent assist, Laivly’s attended AI platform sits on an agent’s desktop, automating processes to help agents perform tasks efficiently.
The catch is that it’s not just recommending actions to assist a customer, it’s also performing those actions, delivering a consistent experience for every agent.
With pre-integrated AI workflows, agents can focus on the most complex tasks while AI does the mundane work.
The platform adds a layer of artificial intelligence, machine learning (ML), and automation to any existing ecosystem, integrating with every contact centre stack.
In addition, Laivly's tailored orchestration layer enables users to tie the tech stack together without needing back-end APIs, allowing immediate and straightforward integration.