Contact centres could soon be able to filter out unwanted noise in calls using artificial intelligence.
Krisp is 2Hz’s application to cut noise from calls. As part of an early access program, Sitel Group and 2Hz have developed a strategic partnership whereby Sitel is the first in the business process outsourcing (BPO) industry to deploy Krisp for agents and customers, enabling an approach to drive enterprise product improvements at scale.
The program will see in-house contact centre companies gain access to Krisp to enable call centre agents to experience the benefits of Krisp.
In an exclusive interview with Davit Baghdasaryan, CEO of 2Hz, told UC Today that Krisp is the first and only app available for installation on Windows and Mac laptops and desktops to remove background noise during calls.
“Krisp provides a UI so that users can control and mute the background noise from their surroundings, and also mute the background noise of others on the call while preserving clear voice quality,” he said.
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Davit Baghdasaryan[/caption]
Baghdasaryan added that Krisp works seamlessly with all communications apps (Skype, Zoom, Webex, Chime, etc) just by selecting Krisp as the microphone and speaker within the app. Additionally, Krisp is microphone independent, allowing users to use all existing or new headsets.
He said that when installed, Krisp becomes a virtual microphone and speaker within Windows or Mac OS.
“The audio stream passes through our algorithm in less than 15 milliseconds to identify speech and noise so that only clean speech is delivered to the users. Since Krisp is microphone independent, noise cancellation performs equally well in both directions of the call – outbound and inbound,” said Baghdasaryan.