CX Today's Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus.
We break down the recent news of Klarna's OpenAI-powered chatbot that supposedly does the work of 700 full-time agents.
In doing so, we discuss:
Front pagesponsored · Cirrus Response; Cirrus
8 Apr 2024 · 1 min read
Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
Watch on YouTube. CX Today's Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus . We break down the recent news of Klarna's OpenA...
- The possible impact of the story on conversational and generative AI adoption in contact centers.
- Whether we need to be careful when dissecting Klarna's numbers.
- Lessons we can take away from Klarna's story.
- Additional advice for implementing conversational AI in the contact center.
To find out how Cirrus can help with your conversational AI deployment, visit: https://www.cirrusresponse.com/
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