Expert-on-demand platform JustAnswer has launched a service specifically for employees, intended to be offered as an employee benefit.
The company provides access to individuals such as doctors, lawyers and mechanics for real-time professional help, as well as personalised assistance and answers. JustAnswer says it features 12,000 experts across 700 categories.
The new offering gives employees 24/7 access to thousands of vetted professionals in hundreds of categories via the JustAnswer mobile app. The programme was first rolled out in beta version earlier this summer.
"The challenges of the past year have increased the need for employee resources that can help with the physical, mental and practical day-to-day stress that comes from this new remote work reality. Some of the perks that seemed so attractive to many in the past like free lunches and ping pong tables are less valued by today's employees. Employer-provided resources that can address individualised needs have tremendous value. A free, easy-to-access, on-demand platform like JustAnswer can help employees, confidentially, with their specific concerns as they arise," said JustAnswer Vice President of Talent & People Operations Kimberly Nerpouni.
The company framed the offering as being inspired by the ongoing COVID-19 pandemic, which led to increased usage patterns on the JustAnswer website.