Join CX Today's Rob Scott and Five9's Chief Technology Officer and Head of AI, Jonathan Rosenberg, in our upcoming live webinar, "Plotting Your AI-Powered Contact Centre Strategy," on Thursday, May 25, 2023, at 1:00 PM BST.
In this session, we will address the challenges and opportunities for contact centers in 2023, with a focus on AI and Generative AI capabilities.
The webinar will begin with an interactive audience poll, where participants will share their biggest concerns, such as agent experience, productivity, operational agility, customer experience/CSAT, and cost reduction.
We will then delve into the changing landscape of consumer engagement, exploring if their confidence in digital and automated channels is still growing and if the channels of choice are expanding or optimizing.
The session will also cover how to understand AI and Generative AI capabilities and value, including navigating and evaluating vendor solutions, and measuring ROI on new CX technology investments.