With the new year just around the corner, companies across the communication and collaboration landscape are beginning to share their predictions for how the industry will change in 2020. One of the market leaders in communication and contact centre solutions, Five9, has announced an upcoming “Fireside Chat” webinar that will reveal some exciting insights into next year.
The Fireside Chat, running on Tuesday the 10th of December, at 11am PST, will discuss the top five contact centre predictions that Five9 believes will help businesses to stay ahead of the ever-changing nature of customer expectations.
Five9 notes that currently, customer experience is the most important competitive battlefield for any business to address. Knowing how to deliver a contact centre experience that reduces the friction between your brand and your target audience could be the key to beating the competition.
What to Expect from the Live Webinar
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Rowan Trollope[/caption]
In a world where customers are more demanding than ever before, Five9 has an excellent behind-the-scenes view of what it takes for a contact centre to be successful. Using extensive research into the current and emerging marketplace, Five9’s CEO, Rowan Trollope, will be delivering an unmissable discussion on what the future holds for tomorrow’s contact centres.
Rowan will be joined for his discussion by the Principal Analyst and President of McGee-Smith Analytics, Sheila McGee Smith. During their conversation, Rowan and Sheila will be looking at the lessons learned from contact centre trends in 2019, and how the industry is set to evolve as we move into 2020. The fireside chat will address everything from the new technologies that are set to disrupt the industry and supercharge agent experiences, to how customer experience strategies are driving business growth.
Rowan and Sheila will also be talking about the evolving role that the contact centre plays in the brand/customer relationship.
Sheila McGee-Smith[/caption]