Acquiring IT talent has become a challenge for organisations, leading to increased investments in low-code/no-code technology, reveals Salesforce’s MuleSoft 2022 IT Leaders Pulse Report.
Indeed, 98 percent of organisations reported that their ability to attract IT talent links to their technology investment choices.
As a result, organisations are dedicating more time to IT employee wellbeing (82 percent) and empowering business teams with low-code/no-code tools to encourage non-developers to become “digital builders” (78 percent).
Almost all surveyed senior IT leaders said that the Great Resignation was responsible for talent gaps in their IT teams, with a lack of know-how in IT and solutions architecture and cloud and infrastructure management being a particular concern.
Matt McLarty, Global Field CTO, MuleSoft, said: “Shifting economic headwinds are making technology even more fundamental to success across every part of the business, including sales, service, marketing, commerce, and IT.
“As IT leaders struggle to fill roles to support this additional demand, the traditional playbook is in question. Today’s IT leaders must look instead to broader, company-wide process improvements, through automation, that foster innovation, enhance user experiences, and drive efficient growth.”
In terms of metrics, IT leaders have shifted their focus towards measuring employee productivity, cost reduction and optimisation, alongside customer and employee experience.
Automation and Low-Code Solutions
Overall, IT leaders are using technology for multiple purposes, aiming to deliver more people-centric experiences for customer and employees alike.
86 percent of senior IT leaders said that employee and customer experience is just as important as its products and services. Additionally, 80 percent of respondents said that improved customer-facing and employee technologies benefit the business.
Yet, 81 percent of organisations are aware that increased investment in technology means that the business risk struggling with more IT issues. Also, 66 percent of organisations think that system integrations take too long or are too expensive.
