Contact centre technology master distributor IstTek announced today an exclusive eleven-country partnership with Yactraq, to introduce omni-channel business intelligence, a next generation speech based semantic solution across the region.
IstTek gathers new vendors with the latest technologies and presents them to their reseller partner network to drive business and improve customer & user experience. IstTek’s mission is to continuously challenge and innovate the channel, and create unparalleled value for vendors, resellers and end customers.
The partnership will bring a configurable speech-based business intelligence solution that extracts critical business insights through patented technology at a competitive price point.
IstTek CEO Josh Ayres said:
"The Speech Analytics Market is projected to grow significantly over the next five years, however two factors have negatively impacted the market: complexity of deployment and high investment costs. This has highlighted the market need for a feature-rich and affordable speech analytics solution, which we have introduced. With the introduction of Yactraq, our timing really couldn't have been better. The Yactraq solution is well suited to this market growth and is priced very competitively."
CEO of Yactraq, Jeh Daruvala added: "We are very excited to have joined in an exclusive partnership with IstTek to deliver our Speech Analytics Solution. The partnership will provide an exciting opportunity for customers to enjoy a feature rich solution at a very competitive price bracket."
