In this session we discuss the following:
- Video is huge right now in the wider 'work from home' and 'hybrid work' landscape, but has it found its way into the contact centre yet?
- How can you enable video and what are the benefits?
- What are the most common use cases right now, can you provide any customer or industry examples?
- How will video playout 2-3 years from now, could it replace voice?
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