Invoca has launched a new conversation intelligence solution – Invoca for Multi-Location CX – to enable multi-location and franchise brands to improve service experiences and increase sales conversion rates.
The solution provides national and regional contact centre teams with a centralised platform to analyse and optimise caller experiences at their business’ locations.
Gregg Johnson, CEO of Invoca, said: "Phone calls are make-or-break moments in customer and patient journeys, driving trillions of dollars in annual revenue for enterprises in automotive, healthcare, home services, retail and other high-touch industries."
"Businesses today must compete and win with customer experience, and Invoca for Multi-Location CX provides the data and technology for businesses to deliver exceptional experiences to every call to every location, accelerating revenue growth and improving customer loyalty."
Invoca for Multi-Location CX combines AI-powered speech analytics, automated call scoring, intelligent call routing, and conversational IVR capabilities deliver seamless experiences from anywhere.