Conversation intelligence provider Invoca has announced the release of a new data visualisation dashboard to enable organisations get the most value from conversation intelligence.
Conversation Review is a new enhancement shared by the business following a separate announcement of a new partnership between Invoca and contact centre platform provider Five9.
The features will provide new ways customer conversation data can be used to boost sales and prompt improved CX.
A new Conversation Review interface is also included among the solutions. This features interactive call transcripts that give a customer journey insight.
Nathan Ziv, VP of product at Invoca, said: "The call experience has become increasingly important to brands as they see more customers call with inquiries during the buying journey, but many sales and marketing teams lack visibility into these crucial interactions.
